We get it—questions pop up like little seashells in the sand. Before reaching out, take a scroll through our FAQs below. Still need help? We’re happy to chat. Just send a note to info@lidobeachwear.com or visit our contact page. .
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We’re here to help! Please allow up to 24 hours for a reply from our small but mighty Customer Service Team. Messages received after hours will be answered the next business day.
If something isn’t quite right, we accept returns for store credit within 14 days of delivery—as long as the item is unworn and unwashed. Just email info@lidobeachwear.com for return approval before sending anything back.
Each order is packed with care and sent off quickly—like a message in a bottle! Please double-check your cart before placing an order, as we’re unable to make changes once it’s submitted.
Because we ship out fast, all orders are considered final. Be sure you love your picks before checking out—we can’t cancel once the tide has turned.
Orders typically ship within 3–5 business days. You’ll receive a tracking number as soon as your pieces are on their way. Some orders may arrive in multiple packages, depending on availability.
Our children’s pieces are unisex and made for carefree, sun-soaked days with a relaxed, coastal fit. XS: 3–4 years S: 5–6 years M: 7–8 years L: 9–10 years XL: 11–12 years For men, we recommend taking your usual size—our blazers are designed with an easy, tailored fit. For women, we currently offer a one-size style (S/M) that fits most within that size range—perfect for tossing on after a dip or dressing up for lunch by the sea.
We carefully inspect every item before it ships, but if something arrives damaged, please email us a photo within 14 days of receiving it. After that window, we unfortunately can’t offer a replacement or store credit.
We accept Visa, MasterCard, American Express, PayPal, and Google Pay. Once your order is placed, we’re unable to change your payment method—so choose your treasure wisely!
To keep your Lido looking its best: Wash on gentle cycle in cold water Do not tumble dry — instead, lay flat or hang to dry This helps preserve the softness and shape of our signature terry cloth—so your pieces stay beautiful for many seaside adventures to come.
We’d love to hear from you. Email info@lidobeachwear.com with any other questions.
