FAQs
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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CUSTOMER SERVICE
We want to answer any questions or concerns you might have. Please allow up to 24 hours for an email response by our Customer Service Team. Any emails sent after business hours are responded to the next business day.
RETURN POLICY
Unworn and unwashed merchandise can be returned within 14 days of your item(s) delivery date. Lido Beachwear does not offer refunds of any kind, only store credit. All returns must be approved by emailing info@lidobeachwear.com
ORDER CHANGES
We are so grateful for your order. Please make sure to review it carefully before it is submitted as it cannot be modified. No changes can be made once your order is placed.
CANCELLED ORDERS
Please make sure you want your item before you place your order. We do not allow order cancellations due to the quick turn-around time of our shipping department.
SHIPPING
Please allow 3-5 business days for your order to ship. You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments.
SIZING GUIDE
We offer children’s unisex sizing. Our size range is as follows XS (age 3-4), S (age 5-6), M (age 7-8), and L (age 9-10). If you have additional questions in regard to sizing you are welcome to email us at: info@lidobeachwear.com
DAMAGED ITEMS
All damaged items must be reported within 14 days of receiving the item. Please email us with a photo attached. If you contact us after 14 days of receiving your damaged item, you will not be eligible for a refund or replacement.
PAYMENT METHODS
We accept Visa, MasterCard, American Express, GooglePay, PayPal. We cannot change a payment method once your order is placed.
GARMENT CARE
We recommend washing your Lido Beachwear garments in cold water. To maintain the integrity of the terry cloth and preserve its softness, please do not use a dryer. Instead, hang or lay flat to dry. This will help your Lido Beachwear pieces stay beautiful for many seaside adventures to come.
ANY OTHER QUESTIONS?
Please email us at info@lidobeachwear.com